Frequently Asked Questions

What should I bring to my appointment?

ID
Insurance card (if you have insurance)
Method of Payment
Previous records or prescription bottles for new visits
Discharge instructions/Summary if recently hospitalized for follow-ups

For new patients please make sure to complete your new patient paperwork online prior to your appointment. If you are unable to do so, please arrive 15 minutes early to allow you time to fill out all required paperwork.

What should I do in the event of life-threatening emergency?

In the event of a life-threatening emergency please call 911 or go to the nearest Emergency Department. Do not delay care by waiting for a response from our on-call provider.

What should I do If I have a question for my provider?

Please reach us out for any non-life threatening matters on patient portal or text us or call us and leave a message. You will receive a call within the next business day. For life threatening emergencies, please call 911 or go to the nearest emergency room without any delay.

How and when should I request a refill?

Refills must be requested at least 3 business days prior to running out of medication. You can reach us on patient portal messaging or Text us or call us and leave a message.

Sick Notes

Sick notes can be provided after visit with the doctor.

Referrals

Patients that have an HMO policy may need referrals for a specialist evaluation. We will put the referral to your insurance within 48 hours of a visit but please be patient as it can take up to a week for your insurance to approve.

Cancellation policy

Please remember that scheduling an appointment involves reservation of your provider’s time specifically for you. If you fail to cancel or change an appointment 24 hours in advance, we cannot provide services for other patients who would like to be seen, often times, same day for urgent matters. So, please cancel your appointment at least 24 hours in advance if you need to cancel or change your appointment.